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Terms and conditions

Last updated: 7 October 2026

These terms govern your use of saiferpsolutions.com and the SAIF ERP service. By using the website or the service you agree to them. If you do not agree, please do not use the website.

1. Who we are

The website and the service are provided by Saif Ahmed Hassan Al-Ali Trading Est. (CR 2050189230), Dammam, Kingdom of Saudi Arabia (“we”, “us”). “You” means a visitor to the website or a business that uses the service.

2. Using the website

  • Use the website for lawful purposes only, and do not try to disrupt it, break into it or reach parts not meant for you.
  • Do not send unlawful or offensive content, or other people's data without their permission, through the forms or WhatsApp.
  • The information you send us must be accurate.

3. Content, demos and the trial version

  • The website's content introduces the service. Figures, names, invoices and chats shown are sample data only.
  • Documents produced by the trial version are watermarked reference samples. They are not tax invoices and must not be used in real transactions.
  • We aim to keep the content accurate, but features and modules may change; your quotation or signed contract is what applies.

4. Subscribing to the service

  • The scope, modules, number of users, prices and implementation period are set out in the quotation or contract signed with you; no prices are published on the website.
  • If these terms conflict with your signed contract, the contract prevails.
  • You agree to pay fees on time; we may suspend the service after notifying you if payment is late, as the contract allows.

5. Implementation and data migration

  • We carry out implementation and move your old data according to the agreed plan, and you agree to provide the data, files and access needed on time.
  • You remain responsible for the accuracy of the data you provide, and for reviewing and signing off balances before go-live.
  • The timeline depends on how quickly data and decisions are provided on your side.

6. Your data and accounts

  • The data you enter into the system belongs to you, and we process it on your behalf under our privacy policy and the contract.
  • You are responsible for your business's users, their rights and approval limits, and for keeping passwords and registered WhatsApp numbers secure.
  • Tell us immediately about any unauthorised use.
  • When your subscription ends, we hand your data back in a readable format within the period set in the contract.

7. Storage and backup

  • Cloud storage: we take a daily backup and keep the data inside the Kingdom.
  • Manual storage on your own machine: you are responsible for the machine, its security, and taking and keeping backups; we provide the tools and guidance.
  • WhatsApp backup: a helper service that sends confirmations and report files to the numbers you choose; it does not replace a full backup.

8. WhatsApp and e-invoicing

  • WhatsApp automation runs on the official WhatsApp Business platform and is subject to Meta's policies and charges; it may be affected by any outage or change on their side.
  • We connect the system to ZATCA's Fatoora platform. Your business remains responsible for the accuracy of its tax data and its returns to ZATCA.

9. Availability and support

We work to keep the service available at all times, but it may pause for maintenance or for reasons beyond our control; we will try to tell you about planned maintenance in advance. Support levels and hours are set in the contract.

10. Intellectual property

The software, website, logo, designs and text belong to us or our licensors. Your subscription gives you the right to use the service for your own business only, for as long as it lasts; you may not copy, sell, modify or attempt to extract the software's code.

11. Limitation of liability

  • Information on the website is provided “as is”, without warranties beyond those in the contract.
  • We are not liable for indirect losses, such as lost profits, or for decisions you make based on data you entered.
  • In any case, our liability is limited to what you paid us for the service in the twelve months before the claim, unless the law provides otherwise.

12. External links

The website may link to other websites or services (such as WhatsApp). We are not responsible for their content or policies.

13. Termination

Either party may end the subscription under the terms of the contract. We may suspend access immediately for a serious breach of these terms or if the service is used for unlawful activity.

14. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia. We will first try to settle any dispute amicably; otherwise the competent courts in Dammam have jurisdiction.

15. Changes

We may change these terms from time to time. The date of the last update is shown at the top of this page, and continuing to use the website after a change means you accept it.

16. Contact us

Saif Ahmed Hassan Al-Ali Trading Est. — Dammam, Kingdom of Saudi Arabia
Email: info@saiferpsolutions.com
WhatsApp +966 56 084 5573